Castec has offered motorization for almost 25 years.

We motorize our CFT Roman shades, Solar Solutions shades, and Natural Woven Shades. We offer many motorization options, including individual and group controls, radio and infrared remote controls, battery-operated motors, AC and DC motors, and Lutron QED systems. For more information, call (800) 828-2500.

Refer to How to Make a Trackstar Template.

Making a template for arch-top windows is similar to making a template for a Trackstar shade. Follow the instructions in How to Make a Trackstar Template. Make sure you extend the template beyond the curve of the window so we know where the curve ends.

Again, use the instructions in How to Make a Trackstar Template as reference. You can trace from the floor rather than the ceiling; however, if there is molding, you must measure the thickness of the molding also, and take that into account in your calculations.

Tell your customers in advance what they can expect from their window treatments, the fabrics they have chosen, our service, and so on, so that their expectations will be realistic. For example, natural fabrics such as silk do have flaws and it helps if customers expect that.

Learn as much as possible about window treatments and fabrics, and become familiar with Castec standards and construction methods.

Credit terms are extended on a case-by-case basis, based on completion of the credit application section of the Customer Application Form. We consider such factors as trade references, years in business, and credit report.

All Castec products are custom manufactured to your exact specifications. As such, once an order has been cut, it cannot be returned or refunded.

Please consult your Castec Account Manager to outline your specific requirements. Castec will review all requests on a case-by-case basis and determine what can be done to expedite your order.

When you receive a Castec shipment, inspect the package for any visible damage. If the package is damaged, please do the following:

1. Acknowledge the damage on the shipping documentation (also called a “bill of lading”).
2. Do not remove the product from its original packaging.
   
   Note: If possible, take a digital photo of the damaged carton to send to us.
3. Contact your Castec Account Manager within five business days to report the damage. He or she will determine how to move forward.
   
   Note: Castec reserves the right to determine whether rework or remake is the most appropriate resolution.
4. In some cases, inspection of the damaged goods might be required. Please retain the damaged goods until the claim is settled. You might be required to send the goods back to Castec.

If the packaging is intact and undamaged, but you open the package to find that the product itself is damaged, please contact your Castec Account Manager to determine the next steps.

Products in the Custom Fabric Treatments program are guaranteed to be free of fabrication and materials defects for the life of the product, provided that the product is properly installed and is owned by the original purchaser at the time of the claim.

However, sometimes an order does not come out quite as expected or as it should have.

If Castec makes an error on a product, that error is corrected in accordance with Castec’s warranty. If a product mishap is based on dealer or consumer error, there is also standard procedure for correcting these errors.

Each case must be reviewed with your Castec Account Manager, who will determine whether the product should be repaired and made as new, or if it will need to be remade completely.

Note: Castec reserves the right to determine whether rework or remake is the most appropriate resolution.

Follow the procedure given above for handling repairs or remakes.

We would like to emphasize that, regardless of the circumstances, it is very important that you do not return any product to Castec without including a Returned Goods Authorization (RGA) form in the package and displaying the RGA number on the outside of the box. This will help us to respond to and resolve the problem as quickly as possible.

We do not accept verbal orders. Accepting a verbal instruction leaves the order open to misunderstanding. Instructions must be received in writing by mail, fax, or e-mail.

It sometimes happens that a customer is out of the office when a change or clarification to an order is discussed. In this type of situation, a Castec Account Manager might write up the change and fax it to the customer for a signature. However, we cannot put the order into work until we receive back the signed approval.

Products in the Custom Fabric Treatments program are guaranteed to be free of fabrication and materials defects for the life of the product, provided that the product is properly installed and is owned by the original purchaser at the time of the claim.

This warranty is limited to rework or replacement only, and the factory retains the right to determine how a fabrication defect will be corrected. Replacements will be made to the original specifications only.

This warranty does not include conditions or damage resulting from normal wear and tear, sun damage, misuse or abuse, improper installation, reinstallation, or damage to fabrics caused by the use of cleaning solutions or applied chemicals. Nor does the warranty include collateral costs such as installation and shipping.

If you should have a problem with a product, contact your Castec Account Manager with a description of the problem, proof of purchase, and a request for a Return Authorization. No merchandise return will be accepted without a Return Authorization. Once the fabrication or material defect has been verified, the product will be repaired and re-shipped as soon as possible.

If you do not find the information you need, call the Castec Sales Department at (800) 828-2500.